Mr. Amar Sane is a meticulous and result-oriented professional with over 25 years of winning track record with 20 years in the Life Insurance industry. Constantly leveraging in-depth industry. Deft in customer retention, sales, and distribution strategy to achieve desired customer experience, top-line, and bottom-line objectives. Empirical experience spans customer retention, business planning, distribution strategy, secondary compensation, product management, strategic initiatives, sales operations, sales support, and business transformation Projects.

He is a seasoned executive with over two and a half decades of work experience, of which twenty years are dedicated to the life insurance industry. He has a proven track record of achieving desired customer experiences and top-line and bottom-line objectives. He has excelled in customer retention, sales, and distribution strategies, achieving industry-leading persistence ratios. And, in his current work profile at HDFC Life, he has made a landmark achievement of a three-year CAR on revenue growth of 259. Sane has also been instrumental in driving digital payment adoption by customers, improving customer retention and engagement, and launching industry-first initiatives.

He has led large-scale business transformation projects and played a key role in numerous organizational projects, including being a part of a merger integration planning team. He has introduced numerous key business initiatives, including propensity to pay and early warning indicator analytical models, launching app-based journeys for field teams, and launching the industry’s first voice bot for a customer reach-out program.

He has also led channel and distribution leadership by introducing a “Sales Initiative Grid” for cross-pollination of best practices across channels, exponentially growing MDRTs, making all sales channels profitable, and identifying and managing partners and vendors across India. He has delivered a 15% CAGR on revenue growth with a reduction in costs of 250 million from FY19 to FY22 and achieved

80% growth from FY13 to FY15 by conceptualizing, devising, and implementing a strategy for the agency channel, making it profitable such that the channel won an award in 2015 in external forums. He has also played a pivotal role in improving new business margins by 5% in 2012 through multiple strategic initiatives. He has been instrumental in growing revenue at HDFC Life by 15% during the pandemic by meticulously planning and executing a COVID-19 lockdown strategy.

He has also devised a robust process framework towards compliance with various regulations and guidelines, leading to ‘satisfactory audit scores in 2014-2021 and reducing customer queries and complaints about renewal transactions by 30%. His leadership style involves leading, developing, and implementing business sales strategies that involve appropriate market research, analysis, and planning for the growth of the insurance sub-vertical. He also leads distribution strategy development, sales strategy with cross-functional priorities, opportunities for short- and long-term growth, business strategy, and delivering wins for the organization. He develops a holistic operations strategy. Bringing together disparate operations teams that service multiple customer segments into an operating unit to leverage scale, cost-effectiveness, and efficiencies. He coordinates the various roles associated with customer experience management throughout the company, minimizing silos of systems, data, assumptions, handoffs, performance, and customer touchpoints. He leads an 80-member team, including eight direct reports, to improve business retention and the distribution onboarding experience. He ensures the morale of the team and partners is always high by hosting regular business reviews and reporting on success metrics. He holds an Executive Programme in Business Management from IIM Kolkata, which he earned in 2012, and a Bachelor of Science (Chemistry) degree from Pune University, which he acquired in 1995. He has been an executive coach, always eager to share his learning and insights with his team.